Responsible gambling

As a responsible gaming operator, Casino de Charlevoix is committed to providing tools and resources for players to control their gaming habits and maintain a healthy balance between entertainment and risk.

Voluntary Self-Exclusion Program

Casino de Charlevoix offers a Voluntary Exclusion Agreement (VEA) program that allows players to voluntarily exclude themselves from accessing the casino premises or participating in its games. This agreement can be made for varying periods of time, giving players peace of mind and ensuring that they do not compromise their financial well-being.

Deposit Limits

Players can set deposit limits on their accounts through our website or at the customer service desk. These limits will help prevent over-spending and promote responsible gaming habits.

Time-Outs

In addition to self-exclusion, we also offer time-outs for players who want to temporarily suspend their gaming activity. Time-outs are available for 24 hours, 72 hours, 7 days, or 30 days, giving players a break from the excitement of our games and promoting balance in their lives.

Reality Checks

Our reality checks remind players about their time spent on our site and money risked. This helpful tool encourages responsible gaming by allowing players to monitor their progress and adjust as needed.

Support Resources

We recognize that sometimes, individuals may need additional support with managing problem gambling behaviors or other related issues. We are proud to offer resources for responsible gaming through:

• Reality checks: Regular reminders of time spent on the site and money risked.
• Time-outs: Temporary suspension from participating in games for 24 hours to one month.
• Deposit limits: Control over maximum deposits per day/week/month.
• Self-exclusion agreements (VEA): Voluntary exclusion from accessing the casino.

External Support Organizations

For those seeking additional support or guidance, we recommend contacting:

• Local addiction services and health system-backed counseling
• National help lines and organizations for problem gambling

Provincial Standards and Regulation

Casino de Charlevoix adheres to provincial standards in responsible gaming, ensuring a secure environment for players. As part of Loto-Québec's commitment to customer protection, we operate under strict guidelines that prioritize player well-being.

By promoting responsible gaming practices at Casino de Charlevoix, we aim to provide an enjoyable and safe experience for all our guests. Our comprehensive approach includes educational materials on problem gambling prevention, counseling services, and regulatory frameworks designed to protect consumers from harm associated with excessive betting or spending money in the hopes of winning big.